Senmonka
Outsourcing
Senmonka is an expert in providing the best Contact Center Solutions. Senmonka will provide fully Managed Service for Contact Center Solutions.
Contact Center Facilities and Infrastructure
A framework composed of the physical and virtual resources that a call center facility needs to operate effectively. Infrastructure components include automatic call distributors, integrated voice response units, computer telephony integration and queue management.
Telephony System (hardware and software)
Phone systems can function over the Public Switched Telephone Network (PSTN), over the Internet (Internet telephony or VoIP), or over a combination of the two. Business telephone systems can also be delivered as a hosted service (cloud), which can free companies from having to invest in costly equipment.
Dedicated workstation and IP softphone
Workstations are computers that use the network to connect the computer to other computers or the computer with a server. Utilization of these networks can be in the form of data sharing, printer sharing, and so on.
IP Softphone is an application program that allows voice over Internet Protocol (VoIP) telephone calls from computing devices.
Customer Relationship Management
The software category includes a series of applications designed to help businesses manage the following many business processes: customer data, customer interactions, access to business information. Our CRM is an easy way to communicate according to the business category of our customers.
The Best Experience Ever
"Excellent Solution with high standards of service and quality of care
"
